1. Returns
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return items within 30 days of receipt. Items must be in their original, unused condition with all tags and packaging intact. To initiate a return, please contact our customer service team for a Return Authorization (RA) number and detailed instructions.
2. Refunds
Once we receive and inspect your returned items, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to an error on our part or a defective item.
3. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product. If the item is unavailable or out of stock, we will notify you and issue a refund.
4. Non-Returnable Items
Certain items, including final sale products, personalized or custom-made items, and opened cosmetics, are non-returnable and non-refundable. Please check the product descriptions and conditions carefully before purchasing.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or issue a full refund, including any return shipping costs.
6. Contact Us
For any questions or concerns regarding returns and refunds, please reach out to our customer service team at support@annoorgoods.com or call us at +92 (000) 000-0000. We are here to assist you and ensure a smooth resolution.