1. Shipping Methods and Costs
We offer a variety of shipping options to meet your needs, including standard, expedited, and express shipping. Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. You can view the estimated shipping cost at checkout before finalizing your purchase.
2. Processing Time
Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your tracking information. Please note that processing times may be longer during peak seasons or sales events.
3. Delivery Times
Delivery times vary depending on the shipping method chosen and your location. Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days. Express shipping is available for next-day or 2-day delivery, depending on your location. International shipping times vary and may take 7-14 business days, depending on customs processing in the destination country.
4. International Shipping
We offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Delivery times for international orders may be longer due to customs clearance procedures.
5. Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package. You can also track your order through our website by logging into your account and viewing your order history.
6. Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, holidays, or carrier delays may affect shipping times. In such cases, we will do our best to keep you informed and work with the carrier to resolve any issues.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address information or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.
8. Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at support@annoorgoods.com or call us at +92 (000) 000-0000. We’re here to help ensure your shopping experience is seamless and enjoyable.